General Account Questions
- How can I close my Pennsylvania Lottery online account?
- Why have you made an adjustment to my balance?
- Will employees at stores that sell PA Lottery tickets be able to assist with my online Lottery account?
- What is a Random Number Generator (RNG) and how does it work?
- Who guarantees that the games on PAiLottery.com are fair and accurate?
- Will registering for a PA Lottery account affect my credit score?
- How do I cancel a pending withdrawal?
- How long does it take for my withdrawal to be processed?
- How do I request a withdrawal?
- If I win a prize playing a Pennsylvania Lottery game sold in stores or a second-chance drawing for those types of games, can my Lottery account be credited with the winnings?
- How do I view my complete transaction history?
- How can I get my tax forms?
- How do I see my win/loss statement?
- Why do you need the last four digits of my Social Security Number?
- Is my personal information safe on PAiLottery.com?
- How do I change my contact preferences?
- How does the PA Lottery verify my identity?
- How do I know the PA iLottery games are fair?
- Is playing the PA Lottery online, PA iLottery, legal?
- Who is allowed to play online?
- How do I play for real money online with the PA Lottery?
- How do I turn on/off login notifications?
- How do I turn on/off payment notifications?
- How much does it cost to play online?
- What devices can I use to play online?
- Are there any incentives offered for playing PA Lottery online?
- My prize of over $2,500 is on hold, why?
- What are current tax withholding rates?
- If a game’s overall chances of winning are 1-in-4 and I played five times, why didn’t I win?
- I've already joined as a VIP Players Club member, do I get any additional benefits or bonuses?